Effective Date: 16 December 2024
Travel with confidence, flexibility, and peace of mind
1. Standard Cancellation & Refund Policy
Full Refund
Cancellations must be made at least 48 hours before scheduled service.
Partial Refund
Cancellations within 48 hours may be evaluated on a case-by-case basis.
2. Force Majeure Exceptions
- Natural disasters (earthquakes, floods, hurricanes)
- Political instability or governmental travel bans
- Public health emergencies
Full refunds guaranteed with supporting documentation
3. Vendor & Modification Policies
Vendor Cancellations: Refunds subject to individual vendor policies
Booking Modifications: Subject to availability and vendor terms
4. Additional Information
Changing Dates or Services: If you wish to modify your booking (e.g., changing dates, upgrading services), please contact us as early as possible. All modifications are subject to availability and the specific vendor’s terms.
Additional Fees: Modifications may incur additional fees, depending on the changes and vendor policies.
No-Show Policy: If you fail to attend or utilize a booked service (a no-show), no refunds or rescheduling will be provided. No-shows are treated as last-minute cancellations, and standard cancellation terms will apply.
Refund Processing
7-14 business days depending on payment method
No-Show Policy
No refunds for missed services or last-minute cancellations
5. Exceptions and Special Circumstances
Medical Emergencies
In the case of medical emergencies or severe illness, we encourage customers to provide valid documentation, such as a doctor’s note, to support their refund request. We will evaluate these cases individually and work with our vendors to offer a resolution where possible.
Refund Exceptions
- Refunds may not be granted for certain activities or experiences
- Exceptions for activities requiring advance preparation or material purchase
- Exceptions will be clearly communicated during the booking process
Any requests for exceptions to this policy will be evaluated on a case-by-case basis.
Questions? Contact our support at customersupport@rihlati.org
